Refund Policy
Refund policy
We want our customers to be satisfied with the quality of our products. If a product is damaged during shipping or you are unhappy with the product, simply let us know within 14 days after delivery, and we will try to resolve the situation to your satisfaction in a way that is fair to both parties. We are a small company and try to do our best for each situation. Please contact us if you have any questions prior to purchasing.
CHANGED YOUR MIND?
If you receive the order and no longer need the item, you can return the merchandise in original packaging in new and unused condition within 14 days along with the receipt. Once we receive your package, we will refund the amount charged of the items returned, minus any shipping costs.
ORDER REFUSED
If you refuse the order or if the carrier was not able to deliver it, we will give full refund less the shipping charges.
INCORRECT ADDRESS
If the shipping address that you supply is found to be incomplete or incorrect then you are responsible for the additional charges imposed by the shipping company for correcting the address.
RETURNED TO SENDER / UNDELIVERABLE
If we send you a shipment and it gets returned back to us as it was undeliverable to the address provided, we will refund the amount you had paid for the products only. Unfortunately, we cannot refund the shipping cost. We offer the option to reship the same order to an alternative address for an additional shipping fee.
SHELF LIFE
We offer a minimum of 6 months of remaining shelf life on all the Ghee that we sell, unless mentioned otherwise on a product's page. If you prefer a longer shelf life then you must contact us before placing an order.
WHAT IS A BEST BY DATE?
A Best By Date is NOT an expiration date. A Best By Date serves as a "suggestion" for when a product will be of best flavor or quality. It is not a purchase or safety date. We sell products past their Best By date for a minimal discount. This offers you savings on a product which is still safe and useable for a long time.
Use the Food Keeper App on FoodSafety.gov to determine approximately how soon you should consume something after Best By Date.